No two digital transformations will look the same. However, many share common outcomes that target popular customer desires and expectations. Here are four common elements of digital transformation st...

With constant pressure to increase efficiencies and reduce costs, many organisations are turning to robotic process automation (RPA) as a solution. According to Gartner [1] , spending on RPA technolog...

* General Processes* ** *1- Process optimization:*  Companies can used process mining for faster and more accurate analysis of their processes. The event logs can infer performance metrics and, they c...

Task mining is a complementary technology to process mining. It enables organizations to discover, understand, and analyze the tasks users perform in a company. It does this by monitoring the actions ...

According to an EY study from 2019,  50% of RPA projects fail  to meet their objectives. One of the biggest reasons RPA projects “fail” is the level of RPA maintenance and support needed for in-produc...

The potential for  Robotic Process Automation (RPA)  to eliminate mundane, repetitive tasks so enterprise talent can focus on higher-value deliverables is undeniable. As is the benefit of making those...

Once companies have successfully implemented RPA and automated a handful of processes, they realize that to achieve the full benefit and ROI of automation, they need to  achieve RPA at scale . When we...

Contrary to what you might think, and even to what has been  previously   been posted on this blog, the alignment between AIAG and VDA practices, published in 2019, was not the 5 th  edition of the F...

Taking the customer and customer experience optimization deep into the entire organization as a driver for mutual and connected value, business transformation and a customer-centric and even people-ce...

Customer experience management. Three words standing for a whole discipline aiming at creating customer value through experiences which in turn leads to business value. Although customer experience ma...

Regardless of definitions, the value of customer experience management and the virtue of its practitioners mainly revolve around customer- and employee-oriented elements that have become more importan...

Robotic Process Automation technology or RPA is a relatively new technology. Even though it has not been around for long, it has already managed to gain an increasingly high amount of attention among ...