IT Process Automation
Orchestration and integration of tools, people, and processes through automated workflows.
NEW ERA in IT PROCESS AUTOMATION
by INTELLIGENT PROCESS AUTOMATION
|
Cut IT operations costs
by up to 40% |
Reduce MTTR
by up to 98% |
Eliminate the need for L1
|
Reduce escalation to L2
by up to 80% |
What are the main IT process automation use cases?
IT process automation tools can handle a wide range of IT operations automatically and accelerate IT processes with fewer errors. Here are some of the IT process automation use cases:
What are the main benefits of IT Process Automation?
The main benefits of IT process automation include:
- Cost savings
- Increased productivity
- Reduced errors
- Faster response to system problems
- Improved and simplified user experience
- Compliance benefits
How does IT process automation work?
IT process automation tools work as an action-reaction system. For that, IT departments need to plan predefined events that will trigger ITPA tools while setting them up. These events can be:
- Routine events like daily checks and upgrade controls
- Frequent technical issues as bugs and system errors
- Specific workflows like forwarding several issues to service desks
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