IT Process Automation
Orchestration and integration of tools, people, and processes through automated workflows.
NEW ERA in IT PROCESS AUTOMATION
by INTELLIGENT PROCESS AUTOMATION
Cut IT operations costs
by up to 40% |
Reduce MTTR
by up to 98% |
Eliminate the need for L1
|
Reduce escalation to L2
by up to 80% |
What are the main IT process automation use cases?
IT process automation tools can handle a wide range of IT operations automatically and accelerate IT processes with fewer errors. Here are some of the IT process automation use cases:

What are the main benefits of IT Process Automation?

The main benefits of IT process automation include:
- Cost savings
- Increased productivity
- Reduced errors
- Faster response to system problems
- Improved and simplified user experience
- Compliance benefits
How does IT process automation work?
IT process automation tools work as an action-reaction system. For that, IT departments need to plan predefined events that will trigger ITPA tools while setting them up. These events can be:
- Routine events like daily checks and upgrade controls
- Frequent technical issues as bugs and system errors
- Specific workflows like forwarding several issues to service desks
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