1 - Discovering and mapping

Leverage task mining capabilities and process mining technology to analyze desktop user interaction data and seamlessly link it with process details mined from system event data, enabling your organization to enhance operational efficiency, improve customer experience, and accelerate impactful digital transformation initiatives.

The software then visually models these timestamps in such a way that you can instantly identify variations from the ideal process flow to find the root cause of a problem that may be costing your business money.

2 - Analysis and optimization

Develop an understanding of process performance based on the actual data. Consider every step completed by every person, and every machine involved in a process – ABBYY Timeline is a platform that can make sense of all that data, with the ability to automatically organize and visually display your entire process end-to-end.

With this insight, it becomes easy to identify areas for process improvement – sometimes in places you weren’t even looking.

3 - Monitoring and alerting

Identify inefficient variations and set rules for the process. Alert the right staff or automate remediation to ensure processes are functioning properly and eliminate bad processes before they happen with ongoing monitoring of protocols.

Monitoring and Alerting Videos 

4 - Prediction and forecasting

Predict the future process state. Combine process mining with machine learning and artificial intelligence to achieve highly integrated and fully automated insights to forecast processes in their future state, and take action to ensure positive outcomes.