SoftExpert Incident is a software that ensures that product and process issues are properly and efficiently handled through an integrated process that tracks and manages the complete incident lifecycle from the initial report through investigation, root cause analysis, resulting actions (CAPA) and follow- up verification of effectiveness.
SoftExpert incident management solution establishes a standard system for incident intake and automates incident management activities facilitating collaboration on incidents and tracking the progress of investigations.
The system is aligned with key elements of the major frameworks such as ISO, ITIL. However, configurable workflows, forms, and business rules mean that the system can be set up to match the organization’s unique requirements. Some applications may include:and
- Incidents related to IT system anomalies and information security.
- Non-conformances related to incoming materials, components, parts, and finished products.
- Deviations in manufacturing processes.
- Variances in performance management.
- Near-misses to help identify and mitigate potential problems and systemic risks.
- Loss events.
- Break in the compliance to the law, policy, procedure, licensing or standards.
- Environmental accidents and workplace injury/illness.
We dont only offer you software, but also you can hire Quby, Digital Asistants, who can use this software.
Meet Digital Incident Management Specialist
Quby is your biggest assistant as a Softexpert Incident specialist. It takes the burden off you in collecting and analyzing risks, following action plans and taking action in the system.
How about an interview with your Assistant who will work for you 24/7?
Work with TerzionDX, Europe's top 10 Business Automation companies
Let's design your Digital Transformation projects end-to-end with our professional and high-standard service
incident management nedir? incident management process incident management procedure incident management tool incident management team incident management policy