SoftExpert BPM

Business Process Management

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SoftExpert BPM  is a process management software that improves visibility and control of business processes through a user-friendly, human-centric solution. The solution encourages continuous process improvement throughout the organization. It manages every stage of the organizational lifecycle, from modeling and optimization to automation, execution and monitoring.

 SoftExpert BPM also includes enterprise-level capabilities such as monitoring for business activities and metrics, decision management, document management,   quality assurance  , system integration tools and dashboards. It is able to store process models in a native process repository with full version control, hierarchical categorization, search capability, and role-based security for controlled access to each model. It also further delivers on your process automation goals, supporting RPA (Robotic Process Automation) capabilities. In short, SoftExpert BPM delivers process control to the business while allowing IT to change its focus from maintenance to driving innovation.

 

Business Process Management – BPM


Main Benefits

  • Reduces the number of FTEs (full-time employees) needed to perform non-value-added functions within the organization.

  • Cuts overtime labor costs by automating and optimizing manual tasks, thereby directly reducing outbound cash flow.

  • Significantly lowers the amount of time spent responding to customer inquiries by continuously improving and monitoring customer service processes.

  • Eliminates revenue losses by enforcing rules and processes related to strategic planning mandates.

  • Avoids audit fees by providing a means to quickly create processes to track compliance efforts.

  • Promotes collaboration between IT and business users to document and implement the process.

  • Monitors the performance of individual processes or aggregates and potentially identifies trends.

  • Transforms raw process data into valuable process intelligence to drive strategy and business performance enhancement.

  • Eliminates rework and promotes standardization and transparency throughout the organization, increasing employee motivation.

  • Ensures real-time visibility and productivity as a result of process automation.

  • Increases customer retention rate, reputation, market share and revenue by improving customer satisfaction.

Overview


Return on Investment (ROI)

Organizations looking to grow revenue and decrease costs are increasingly using Business Process Management (BPM) to reach their goals. According to Gartner, 80% of enterprises using BPM will experience an internal rate of return better than 15 per cent.

Increasingly, Business Process Management is seen as a bottom line enterprise application and studies have shown that the ROI on BPM projects has been fantastic, with clients reporting initial ROIs in the range of 100% to 300% and payback timeframes of 6 to 12 months. This is because successful BPM projects are not technology decisions, they are business decisions. Business buyers rave about the ROI and often report 10-times ROI than their counterparts that buy BPM like it was an operating system or some other mundane infrastructure technology.

We don't only offer software solutions, but also the possibility to hire Quby, digital assistants able to use any platform.

Meet your Digital Business Process Management Specialist

Quby is a Softexpert BPM specialist. It takes the burden off you and your team collecting and analyzing risks, following action plans and taking action in the system.

How about having an interview with your  24/7  assistant?

Discover more      What is Quby?

The most complete BPM package offers the following modules:

(*)   Valid on premium packages.

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