SoftExpert  ITSM

IT Service Management

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SoftExpert ITSM is a powerful yet easy-to-use, modular and cost-effective ITIL ®-based software package for automating and improving IT service requests, incident and problem management, service level agreements (SLA), knowledge base, configuration management (CMDB) and IT human resources.

SoftExpert ITSM software incorporates ITIL® and other widely adopted best practice frameworks, integrating service requests, incident and problem management, configuration management and IT human resource management in a single platform, bringing together the best in management practices and the best in technology.

Service Requests: Seamlessly integrates service requests with resources,  portfolio  and  project management. Effectively and efficiently manages IT service requests, resources, budgets and projects, delivering new IT initiatives on time, on budget and per specifications.

Incident and Problem Management: Automates the entire incident and problem management lifecycle through a configurable workflow engine, ensuring critical IT service continuity. Analytical reports provide accurate, relevant and timely information to act to ensure compliance and business continuity.

Configuration Management: Control and protect IT resources deployment by streamlining configuration management processes. Managers can easily define and enforce standardized change processes, securing the correct level of notification and minimum user impact.

IT Human Resource Management: Single and centralized view of the enterprise-wide IT resource supply, demand and skill-level information, allowing for better management and use of IT infrastructure. Managers can ensure that IT teams are growing with the business while implementing individual development and training plans, and continuous employee performance evaluations.

IT Service Management – ITSM






Main Benefits

  • Automates the entire ticket, incident and problem management lifecycle;

  • Prevents service interruptions and SLA delays;

  • Increase service desk agent productivity;

  • Reduces wrongly routed or duplicate incidents;

  • Prevents wastage of time and resources from poorly planned changes;

  • Streamlines user experience through self-service portals and easy and custom service catalogs;

  • Predicts impacts and help informed decision making with CMDB;

  • Delivers on time and on budget services with integrated Project Management capabilities;

  • Improves infrastructure availability with integrated Asset Management capabilities;

  • Provides complete visibility into IT service performance and help to identify improvement opportunities.

Solution Overview


Return on Investment (ROI)

Reduced IT operational cost by

  • Reducing overhead expenses
  • Reduced costs in developing procedures and practices
  • Reducing need to add IT staff and reassigning them to more productive tasks
  • Improving asset utilization and life cycle management
  • Increasing resource utilization
  • Optimizing end-to-end service cost
  • Improved risk management

Increased productivity of IT staff through:

  • Process automation
  • Reducing the number of manual tasks and reducing time per task
  • Better communication and information flows between IT staff and customers
  • Best use of skills and experience

Improved process management:

  • Reduces cost of incident resolution
  • Reduces self-inflicted incidents via integrated and reliable change
  • Reduces service cycle times

We dont only offer you software, but also you can hire Quby, Digital Asistants, who can use this software.

Meet Digital IT Service Management Specialist

Quby is your biggest assistant as a Softexpert ITSM specialist. It takes the burden off you in collecting and analyzing risks, following action plans and taking action in the system.

How about an interview with your Assistant who will work for you 24/7?

Discover more      Who is Quby


(*)   Valid on premium packages.

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